Get Answers to Your Questions

Most members report noticeable improvements in energy and wellbeing within 2-4 weeks. Significant measurable results (like weight loss or fitness improvements) typically appear in 8-12 weeks with consistent use.

Our 98% success rate is based on members who follow their personalized plan for at least 90 days. We offer a 30-day money-back guarantee if you’re not satisfied with your progress.

Absolutely. We are HIPAA compliant and use bank-level 256-bit encryption for all data. Your health information is never sold to third parties, and we adhere to strict data privacy regulations (GDPR, CCPA).

You control what data you share and can delete your information at any time. Read our detailed Privacy Policy for complete information.

No special equipment is required to start. Our platform works with whatever you have available. We provide workouts that can be done at home, at the gym, or outdoors.

While not required, we do recommend basic fitness tracking (like a smartwatch or fitness tracker) for more accurate progress monitoring. We integrate with most major fitness devices and apps.

Our AI analyzes thousands of data points from your profile, daily logs, biometrics, and wearable devices. Using machine learning algorithms, it identifies patterns and provides personalized suggestions that adapt weekly based on your progress, preferences, and feedback.

The AI learns from millions of successful health journeys to predict what will work best for you specifically, while our human coaches provide the emotional support and accountability that technology alone cannot.

All our coaches are certified through accredited wellness coaching programs and have extensive experience in health and fitness. Many hold additional certifications in nutrition, personal training, or specialized areas like mental health or chronic disease management.

Our coaches undergo continuous training in the latest health research and our proprietary AI coaching methodology to ensure they provide the most effective support.

Interaction frequency depends on your plan:

• Starter: AI coaching only
• Professional: Weekly 1-on-1 video/phone sessions
• Elite: Daily check-ins + 24/7 messaging access

All members have access to our AI coach 24/7 for instant support and guidance between human coaching sessions.

Yes, absolutely. We understand that personality fit is important for coaching success. You can request a coach change at any time through your account settings or by contacting our support team.

We’ll match you with another qualified coach whose expertise and coaching style better align with your preferences and needs.

Our AI analyzes multiple data sources including:

• Health metrics (weight, measurements, biometrics)
• Activity data from wearables
• Nutrition logs and meal patterns
• Sleep quality and duration
• Stress levels and mood tracking
• Progress photos and self-assessments
• Response to previous recommendations

The more data you provide, the more accurate and personalized your recommendations become.

We integrate with 50+ popular health and fitness devices including:

• Wearables: Apple Watch, Fitbit, Garmin, Whoop, Oura Ring
• Scales: Withings, Fitbit Aria, Garmin Index
• Apps: MyFitnessPal, Strava, Google Fit, Apple Health
• Smart Equipment: Peloton, Tonal, Mirror

We continuously add new integrations based on member requests and device popularity.

Our AI continuously learns from your feedback and progress. It adapts in several ways:

• Weekly adjustments: Based on your progress toward goals
• Feedback learning: When you rate recommendations
• Plateau detection: Automatically adjusts when progress stalls
• Life event adaptation: Adjusts for travel, illness, or schedule changes
• Seasonal adjustments: Accounts for weather and seasonal changes

Yes, you can upgrade, downgrade, or cancel your subscription at any time from your account settings. Changes to your plan take effect at the start of your next billing cycle.

There are no cancellation fees, and you can export all your data before closing your account. We also offer a 14-day free trial so you can experience the platform before committing.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. For annual plans, we also accept bank transfers.

All payments are processed securely through PCI-compliant payment processors. We never store your full credit card information on our servers.

Yes! We offer significant discounts for annual commitments:

• Starter: $29/month → $290/year (2 months free)
• Professional: $79/month → $790/year (2 months free)
• Elite: $149/month → $1,490/year (2 months free)

Annual plans also include priority support and exclusive member benefits.

Yes, we offer a 14-day free trial with full access to all platform features. No credit card is required to start the trial.

At the end of the trial period, you can choose to continue with a paid plan or cancel with no obligation. You’ll receive reminders before your trial ends to ensure you don’t get charged unexpectedly.